 Ensuring Quality
At Care Technologies, we have ensured that quality is built into every stage of the process. Our professional transcriptionists (MTs) are well trained to ensure high quality medical transcription, and keep up with the latest developments in the field of medicine. Our customer service and the quality of our communications with clients also demonstrate our dedication to quality. We are aware of the need to do every job right. Over the past 10 years, we have continually supplied our clients with exceptional quality, complete transcription. Our transcriptionists are aware that compensation is a function of quality produced – we have always considered quality more important than quantity.
Transcription procedures
All dictation received by Care Technologies is encrypted during transmission using 128-bit encryption standards, and is transmitted via our file management system to a transcriptionist on your account, who has at least 2 years of transcription experience with reports in your medical specialty. Some of your reports may require further in-house review since parts of the dictation may be unclear to the transcriptionist.
If, after the best efforts of the transcriptionist and/or reviewer, proper names are not spelled out or are not clearly enunciated by the physician, or if some portion of the dictation is unclear because the doctor fails to speak clearly, the doctor’s instructions are confusing, or background noise makes the dictation inaudible; the report will be left with a <B> to signal a blank to be altered by the client. Blanks are kept to a strict minimum, but used when absolutely necessary.
Care Technologies will insert the <B> marker to indicate that the medical transcriptionist is unable to discern that portion of the dictation. We believe this is an appropriate course of action rather than attempting to guess the nature of the indecipherable dictation. medical transcriptionists will not guess – under any circumstances.
Quality Assurance processes
Our medical transcription is done using powerful PCs that have been equipped with high quality sound cards and sophisticated headphones. All systems have medical spell checkers and a variety of electronic resources such as medical dictionaries, medical glossaries, and drug references. All medical transcriptionists have detailed instructions on formats and specific requirements of individual clients. All MTs have access to the latest editions of wordbooks in all specialties, medical dictionaries, drug indexes, textbooks on internal medicine, surgery, pharmacology, and laboratory diagnostics, as well as directories of physician practices to assist in looking up addresses when dictators do not dictate them. All medical transcriptionists are constantly exposed to new developments in the medical field through the circulation of relevant information and continuing education.
Accuracy Levels & Quality Review
We track the quality of our medical transcription both through rigorous review of transcribed work and by seeking feedback from our clients. All work of new medical transcriptionists is reviewed and compared to the actual digital dictation until their work meets or exceeds the standard of 98.5% accuracy.
We require each medical transcriptionist to complete a detailed checklist before releasing a report to be sent back to a client. The MT has a responsibility to verify patient and physician identifying information, all drugs and dosages dictated, patient laboratory values and other systemic data. The MT must also ensure that the report has been formatted according to client requirements. All work is checked for medical spelling accuracy.
Statistics are kept for each medical transcriptionist and performance feedback and client feedback is provided regularly to individuals. Our accuracy levels average above 98.5%
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